Customer Service
customer-oriented shared valueWe take the interests of customers as the foundation, take service as the core, create cost-effective products for customers, and provide perfect and meticulous services
For any consultation, quality feedback or technical questions, our technical team always gives professional replies within 24 hours.
According to customer’s drawings, grinding materials, parameters, to determine the customer’s use of products.
According to customer feedback specific problems, tailored solutions.
Products are tested in strict accordance with the testing standards, and delivered on time according to the product cycle. Customized packaging ensures that all goods are safe and without damage during transportation.
When customers encounter problems in the use process, they can communicate with our professional and technical team in time. If they need professional training, they can contact in time.
After product delivery, our professional sales team timely track and visit.
Start the inquiry by email, phone, etc
Provide drawings, grinding parameters, detailed quotes and professional advice
Produce samples according to drawing requirements
Send samples to customer and get sample approval
Start the inquiry by email, phone, etc
Arrange production for the goods
The buyer inspects the signed goods
Final documents to arrange payment
Send goods by air, express, etc
